If you are a customer outside of the U.S.,Canada, or Australia, please contact Customer Service at email@example.com to find out if it is possible for SPLICE clothing to ship to your country and what the applicable customs, duties, and taxes are estimated to be.
Domestic Shipping Policy
All orders are processed within 2 days (unless otherwise specified). We will notify you by email when your order is shipped. Shipments are handled Monday-Friday.
If we are experiencing a high volume of orders and there will be a delay in shipping, we will notify you by email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Throughout the year, various shipping discounts will be offered and either automatically displayed at checkout or available upon use of a discount code.
Shipping is available within the US on all clothing orders over $50 USD and available internationally on all clothing orders over $100 USD of SPLICE clothing stocked items.
We have negotiated that most of our Partner Product vendors offer free shipping within the U.S., however because we do not stock the products ourselves, we cannot offer free shipping on all Partner Product orders that will be shipped internationally. The Partner Product descriptions will indicate if an extra shipping fee will be required to ship your order internationally.
Shipping Confirmation and Order Tracking
You will receive an email with a tracking number once your order is shipped.
Route Package Protection
If you purchased Route Package Protection and believe your order to be lost or stolen, please refer to https://claims.route.com/ to file a claim. If you did not purchase Route Package Protection and your order was shipped and then lost by the shipment carrier or stolen after delivery, there is no guarantee we are able to replace your item. We are an extremely small business and we ask that you protect your shipped items by purchasing the insurance. Thank you.
Customs, duties, and taxes
SPLICE clothing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
SPLICE clothing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
At this time, we mostly ship Internationally to Canada and Australia and some other countries on a case by case basis.
Please contact Customer Service at firstname.lastname@example.org to find out if we can ship to your country and the steps necessary to do so. Please note that you, the buyer, are responsible for any VAT, tarriff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
To learn about our Return Policy, please click here.
For more information, email Customer Service at email@example.com.